Route conversations your way:
- Round-robin across agents who are online
- By tag, keyword or contact attribute
- Manual pick-up from a shared queue
- Auto-reassign when an agent goes offline
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Shared Team Inbox
Overview
One inbox for every WhatsApp chat
Bring every customer conversation into a single shared inbox on one WhatsApp number. Assign chats to the right agent, leave private notes and reply in seconds with saved templates.
Managers get a live view of queue size, response times and agent workload — so nothing slips through.
Features
Everything your support and sales teams need to reply faster on one shared number.
Assign & route chats
Built for teams handling high WhatsApp volume.
Private notes & @mentions
Built for teams handling high WhatsApp volume.
Canned replies & snippets
Built for teams handling high WhatsApp volume.
Tags, filters & search
Built for teams handling high WhatsApp volume.
Contact profile & history
Built for teams handling high WhatsApp volume.
Agent metrics & SLAs
Built for teams handling high WhatsApp volume.
Built for Real Support Teams
Handle more conversations without hiring more agents.
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How assignment works
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What each agent sees
Each agent gets full context:
- Full chat and order history for the contact
- Private notes and @mentions from teammates
- Tags, custom fields and lifecycle stage
- Canned replies and quick snippets